About us

My Travel Experience cares about making every journey your best experience - we're with you from your first enquiry, to the day you depart and until you safely return home.

My Travel Experience

We are dedicated to providing personal service & extraordinary travel experiences.

Our team of travel professionals is dedicated to providing you with authentic and unforgettable travel experiences. We have worked in the Australian travel industry since 1985, so have decades of knowledge and vital on-the-job training.

Your invaluable travel dreams will begin to take shape here. We can help you achieve in one journey what can take others many trips to discover. We help you to travel in a deeper, more personal way, so that the destinations you are visiting will be: My Travel Experience!

My Travel Experience is an Australian owned and operated, independent travel agency. Unlike many online booking companies, we are not a one-size-fits-all travel agency. Our experienced travel advisors can design an itinerary for wherever you want to travel and include whatever travel services that you would like to pre-book.

Plus, we are with you all the way – from your first enquiry, until your departure and when you safely return home. You will always be able to reach us and can count on our personal service.

Hear what our clients have to say

We know that we are very good at what we do and we love it when our travellers tell us how satisfied they are with our service, but don’t just take our word for it. Go to our Reviews page and we’re happy to put you in contact with people who have booked with My Travel Experience so that you can hear from them firsthand.

Please don’t hesitate to call 1300 168 910 or email hello@mytravelxp.com to talk to our dedicated travel designers.

Your security is important

My Travel Experience provides the highest possible level of security to ensure peace of mind when you book.

When you make a reservation with My Travel Experience, we do not accept cash payments. Payment is only accepted via credit card or direct payment into our bank trust account. If you prefer to pay via credit card, we offer a safe link so that you enter your own credit card details. Our staff will never have access to your personal banking information.

My Travel Experience also operates a Client Trust Account. This means that payments made for your services are safe. We do not hold your money and funds for your holiday are transferred promptly to the ultimate travel providers (Suppliers) of your travel services. Suppliers include airlines, tour operators, cruise lines, transport companies, hotels etc. We are required to pay the Suppliers deposits and final payments to secure your booking. In some instances these items are non-refundable and you will be advised if this is the case at time of booking.

If you have any queries or would like additional information, please phone 1300 168 910 or email hello@mytravelxp.com.

A travel company that you can trust

Travel On Demand Pty Ltd, trading as My Travel Experience, is an active member of the Council of Australia Tour Operators (CATO), registration number 67834037. CATO is an Australian travel industry trade association and membership is a hallmark of competence and integrity for tour operators and wholesalers that supply travel products for Australians travelling all over the world.

CATO-accredited members sign up to a code of conduct, ensuring integrity in advertising and delivery of high quality travel experiences. Members also promote an ethical and sustainable style of travel.

CATO Accredited Member Logo
Cappadocia, Turkey
Tanzania
Hoi An, Vietnam
Uluru, Central Australia
Egypt pyramids
Venice, Italy

Experience the World, Safely

The mission of My Travel Experience is exactly as our name suggests – the focus of everything we do is about making your holiday a personal experience.

Where My Travel Experience stands out is that we are constantly evolving to meet the needs and expectations of our clients. A big part of what we do is going above and beyond to connect our travellers with the right travel experiences. Our aim is to show you the world in an exciting, fun, respectful and meaningful way.

All our team are avid travellers and over decades of adventures we have established strong relationships with safe, reliable and reputable local tour operators. By My Travel Experience going direct to the source, we can ensure you are getting the best customer service and greatest value for money – thus making it the ultimate travel experience.

In the past, we have been a member of the non-mandatory Australian Federation of Travel Agents. Although we are no longer a member of the industry group, due to a new company direction that provides greater security for our business and increased support for our clients, we continue to meet all the important industry standards and operate a reliable, financially secure and professional business.

One of the most important ways that clients can obtain protection for their holiday is to take out travel insurance as soon as you make the first payment. Travel insurance now covers a variety of unforeseen events, including disruptions due to COVID-19 and the insolvency of suppliers. While our business and all the suppliers that we work with have survived the challenges of the pandemic, the best way to fully protect the investment in your holiday is with travel insurance.

The sense of pride amongst our staff means that we truly care about you and your holidays. We provide a safety net for people who travel the world. With a 24/7 dedicated team in Australia to assist along the way, we mean it when we say – you are the most important part of our travel business!

DEDICATED TRAVEL PROFESSIONALSMy Travel Designers

We are able to create a holiday entirely to suit you. That's why, if you can't see the tour you want on our website, please contact our office and we will design the perfect My Travel Experience!
Leanne
I love the experiences travel brings to my life... the sights, the memories, the cultures, the food, the people, to learn & the ability to fulfil my bucket list.
Favourite destinations so far: Egypt and Croatia
Sue
There's so much to love about discovering new places and returning to old favourites. Even after nearly 100 countries, that travel wish list still keeps growing.
Favourite destinations so far: Hawaii and Peru
Laura
Caught the travel bug at 15yrs on first overseas trip & haven’t stopped travelling since. Love the thrill of landing in unknown cities & exploring somewhere new.
Favourite destinations so far: Canada, Italy, Darwin
Russ
I can't imagine a life without travel. I've met lifelong friends in the industry. Nothing beats hearing clients say that their trip was amazing!
Favourite destinations so far: India, Iceland, Alaska

TRAVEL ALL OVER THE WORLDGreat Discounts

It's fun planning your next trip, but it is even more exciting when you find a great deal. My Travel Experience can offer holidays all over the world at the best price!

BONUS! ~ 5% off when 6 adults book together on the same tour*

BONUS! ~ Book 10 people on a tour at the same time & passenger 11 will get the tour for free!*

*Conditions apply & not valid with other offers.

Contact us today

My Travel Experience knows travel is personal. We are a full-service travel agency, not a big call centre. Reach out to our travel experts anytime for advice, a quote or assistance with your booking. We're here to help!
Email
hello@mytravelxp.com
reservations@mytravelxp.com
Phone
1300 168 910
+61 437 851 966
Address
115 Bridge Road
Richmond, VIC 3121, Australia

WHAT OUR CLIENTS SAYAwesome Reviews

Nothing is more thrilling than hearing from our clients about all their amazing trips. We welcome feedback from everyone and you can contact us anytime for more information.
Petra, Jordan

Great Trip!

This tour ticked all the boxes and really felt like the trip of a lifetime. Egypt was better than I imagined and Jordan was amazing. Made new friends along the way too, which was great!

Maori culture of New Zealand

Easy trip

If you want to see New Zealand, then this is the easy way to do it. We picked how long we wanted to travel and My Travel Experience helped us plan an itinerary with the hotel pass, it was great!

Amsterdam canal, Netherlands

My Travel Experience!

My wife and I cannot say enough about how wonderful our trip was. The tour made it so easy to see Europe but also huge thanks to the MTE team who were fantastic.

Antarctica

Best cruise ever!

What an awesome trip! We’d recommend this Antarctica cruise to anyone. It’s such a relaxing way to travel and when you add up all the inclusions we were very happy with the value.

Hawaii, USA

Relaxing holiday

We will definitely be going back to Hawaii. It was so much fun and we loved staying at the Queen Kapiolani Hotel, great location. Big thanks for your recommendations and great deal.

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