The wellbeing and safety of our passengers and staff is always a priority, especially as we adjust to a new world for travellers. My Travel Experience is committed to ensuring your peace of mind with customer-friendly booking practices and enhanced health and safety standards on our trips.
We work closely with tour operators that have received the Safe Travels stamp by the World Travel and Tourism Council (WTTC), which enables travellers to recognise companies around the world that have adopted health and hygiene global standardised protocols.
To help you book with confidence, we will assist you if any unexpected situations arise and My Travel Experience also offers clients as much flexibility as possible when making bookings.
You are welcome to book with My Travel Experience or any of our trips can be booked through your preferred local travel agent.
My Travel Experience provides the highest possible level of security to ensure peace of mind when you book.
When you make a reservation with My Travel Experience, we do not accept cash payments. Payment is only accepted via credit card or direct payment into our bank trust account. To pay via credit card, we offer a safe link so that you enter your own credit card details. Our staff will never have access to your personal banking information.
My Travel Experience also operates a Client Trust Account. This means that payments made for your services are safe. We do not hold your money and funds for your holiday are transferred promptly to the ultimate travel providers (Suppliers) of your travel services. Suppliers include airlines, tour operators, cruise lines, transport companies, hotels etc. We are required to pay the Suppliers deposits and final payments to secure your booking. In some instances these items are non-refundable and you will be advised if this is the case at time of booking.
If you have any queries or would like additional information, please don’t hesitate to call 1300 168 910 or email [email protected].