About this privacy policy

This Privacy Policy will be effective from 1 December, 2020.

My Travel Experience periodically reviews this Policy and reserves the right at its discretion to modify or remove portions at any time. Any amendments will be notified by posting an updated version on this website.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at mytravelxp.com/booking-conditions

Our website address is: www.mytravelxp.com and www.mytravelxp.com.au

Who we are

We are an independent retail travel agency and wholesale travel company, Travel On Demand Trading as My Travel Experience. My Travel Experience (“us”, “we”, or “our”) operates this website (the “Service”).

For the purposes of relevant data protection laws (including each of the EU and UK General Data Protection Regulation (EU/UK GDPR), My Travel Experience with whom you contract will be the primary controller of your personal data (for example, if you are a visitor to our website and sign up to purchase one of our trips, the My Travel Experience entity operating the relevant website or trip; or you are a supplier or travel agent, the My Travel Experience entity to whom you provide services).

You can find out more about My Travel Experience at https://mytravelxp.com/about or by contacting us using the information at https://mytravelxp.com/contact.

This is My Travel Experience’s principle external facing privacy notice, and applies to all persons whose personal information is processed by My Travel Experience (except for My Travel Experience employees).  As well as applying to our interactions with all of our customers, suppliers and business partners, this Privacy Policy also applies to all information collected over this website www.mytravelxp.com and all other websites, platforms and mobile apps operated by My Travel Experience and any other online platforms (such as our partners’ websites and social media where we offer online travel-related services). However, you should also review the online policies of the company that you engage with, where they may have separate notices on how they protect your information.

Your personal information and why we collect it

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include:

  • Name
  • Email address
  • Telephone number
  • Address (home and/or postal)
  • Date of birth

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Who we share your data with

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated under Confidentiality Agreements not to disclose or use it for any other purpose.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account or left comments on this site, subscribe to our emails or have made a booking with My Travel Experience, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Data breach action plan

We have a plan in place to identify, report, manage and resolve any data breaches. Any data breach will be reported to customers and relevant authorities within 72 hours of any personal data being exposed. All security breaches will be logged and actioned with urgency.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Reasonable data protection measures are in place, such as restricting data access to authorised individuals only and complex password protection.

Children’s policy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Contact us

If you have any questions about this Privacy Policy, please contact us.

Our Newsletter

Subscribe to our newsletter and get exclusive travel deals straight to your inbox.

    Our Newsletter

    Subscribe to our newsletter and get exclusive travel deals straight to your inbox.

      © 2021 My Travel Experience. ABN 11 642 241 914. Member of the Travel on Demand Group. ATAS Accreditation A17378.

      While our Melbourne office is in lockdown you can email [email protected] or send us a message online

      X