Our team of travel professionals is dedicated to providing you with authentic and unforgettable travel experiences. We have worked in the Australian travel industry since 1985, so have decades of knowledge and vital on-the-job training.
Your invaluable travel dreams will begin to take shape here. We can help you achieve in one journey what can take others many trips to discover. We help you to travel in a deeper, more personal way, so that the destinations you are visiting will be: My Travel Experience!
My Travel Experience is an Australian owned and operated, independent travel agency. Unlike many online booking companies, we are not a one-size-fits-all travel agency. Our experienced travel advisors can design an itinerary for wherever you want to travel and include whatever travel services that you would like to pre-book.
Plus, we are with you all the way – from your first enquiry, until your departure and when you safely return home. You will always be able to reach us and can count on our personal service.
We know that we are very good at what we do and we love it when our travellers tell us how satisfied they are with our service, but don’t just take our word for it. Go to our Reviews page and we’re happy to put you in contact with people who have booked with My Travel Experience so that you can hear from them firsthand.
Please don’t hesitate to call 1300 168 910 or email [email protected] to talk to our dedicated travel designers.
My Travel Experience provides the highest possible level of security to ensure peace of mind when you book.
When you make a reservation with My Travel Experience, we do not accept cash payments. Payment is only accepted via credit card or direct payment into our bank trust account. If you prefer to pay via credit card, we offer a safe link so that you enter your own credit card details. Our staff will never have access to your personal banking information.
My Travel Experience also operates a Client Trust Account. This means that payments made for your services are safe. We do not hold your money and funds for your holiday are transferred promptly to the ultimate travel providers (Suppliers) of your travel services. Suppliers include airlines, tour operators, cruise lines, transport companies, hotels etc. We are required to pay the Suppliers deposits and final payments to secure your booking. In some instances these items are non-refundable and you will be advised if this is the case at time of booking.
If you have any queries or would like additional information, please phone 1300 168 910 or email [email protected].
Travel On Demand Pty Ltd, trading as My Travel Experience, is an active member of the Council of Australia Tour Operators (CATO), registration number 67834037. CATO is an Australian travel industry trade association and membership is a hallmark of competence and integrity for tour operators and wholesalers that supply travel products for Australians travelling all over the world.
CATO-accredited members sign up to a code of conduct, ensuring integrity in advertising and delivery of high quality travel experiences. Members also promote an ethical and sustainable style of travel.
Where My Travel Experience stands out is that we are constantly evolving to meet the needs and expectations of our clients. A big part of what we do is going above and beyond to connect our travellers with the right travel experiences. Our aim is to show you the world in an exciting, fun, respectful and meaningful way.
All our team are avid travellers and over decades of adventures we have established strong relationships with safe, reliable and reputable local tour operators. By My Travel Experience going direct to the source, we can ensure you are getting the best customer service and greatest value for money – thus making it the ultimate travel experience.
In the past, we have been a member of the non-mandatory Australian Federation of Travel Agents. Although we are no longer a member of the industry group, due to a new company direction that provides greater security for our business and increased support for our clients, we continue to meet all the important industry standards and operate a reliable, financially secure and professional business.
One of the most important ways that clients can obtain protection for their holiday is to take out travel insurance as soon as you make the first payment. Travel insurance now covers a variety of unforeseen events, including disruptions due to COVID-19 and the insolvency of suppliers. While our business and all the suppliers that we work with have survived the challenges of the pandemic, the best way to fully protect the investment in your holiday is with travel insurance.
The sense of pride amongst our staff means that we truly care about you and your holidays. We provide a safety net for people who travel the world. With a 24/7 dedicated team in Australia to assist along the way, we mean it when we say – you are the most important part of our travel business!